Frequently asked questions

For patients

What do I need for a video consultation?

A smartphone, tablet or computer with camera and microphone and a stable internet connection. Everything else is under How to prepare.

What does a video consultation cost?

With statutory health insurance in Germany, your practice bills the video consultation directly to your insurer. Private and self-pay services are shown with their price when you book.

How do I cancel an appointment?

Open the appointment under Appointments and choose Cancel. A short note to the practice helps. In the MEDITyme app you can also reschedule directly.

Can I send photos or documents?

Yes. Use the messenger to send your practice photos, for example of a finding or your medication plan, and PDF documents.

How secure is my data?

All connections are encrypted, and messenger messages are even end-to-end encrypted. More under Security.

What do I do in an emergency?

A video consultation does not replace emergency care. In an emergency call 112; outside opening hours the medical on-call service in Germany is available at 116 117.

For practices, therapy and counselling

How do I get started?

It takes four steps from registration to your first video consultation – described under Getting started.

How do I set up appointment types and consultation hours?

In the calendar. The calendar guide explains it step by step.

Can I bring in relatives or interpreters?

Yes. During the call you invite further people by e-mail.

Can I share my screen?

Yes, for example to look at findings together. The other side then sees everything on your screen – mute notifications first.

How do questionnaires reach my patients?

You assign a questionnaire in the patient documentation. The person receives a link and completes it before the appointment; you then see the answers in the documentation.

How does billing work?

Everything about plans and billing is under Billing and plans.